Refund policy

Last Updated: Feb 15, 2023

At Furikake, we are committed to providing our customers with high-quality products that meet their needs and expectations. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your complete satisfaction.

Returns:

• Customers have 14 days from the date of delivery to return. The item must be in un-used condition.
• To initiate a return, please contact our customer service team at hello@furikake.co
• Once your return is approved, you will receive a return shipping address through an email and the items should be shipped back within 10 days of return request approval.
  
• Customers are responsible for paying for return shipping costs.
• Upon receipt of the returned product, we will inspect it to ensure it meets the conditions stated above. If the product is deemed eligible for a refund, we will process the refund within 5-7 business days.

Refunds:

• If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• If the product is defective or the wrong item was received, we will provide a full refund or replace the product at no cost to the customer.

Cancellations:

• If you wish to cancel your order before it has been shipped, please contact our customer service team as soon as possible.
• If the order has already been shipped, it cannot be canceled. In this case, you may initiate a return and receive a refund once the product has been received and inspected.

Thank you for choosing Furikake. If you have any questions or concerns, please do not hesitate to reach out to our customer service team.